cEngage is the Reference Mobile Application for the Engage - The Customer Platform, available for access to Infogain Employees, Sales Partners and Customers.
The Infogain approach utilizes Omni-channel strategies to provide consistent service across every channel in the enterprise. It makes use of currently available and proven technologies like mobile, social, cloud, and big data. Our solutions are comprehensive, adding value and cost savings to older platforms and deploying the latest technologies, such as RightNow and Oracle Knowledge.
Modern Customer Experience Center Components include:
- Omni-Channel Enabled(chat, phone, web, email, social media)
- Knowledgeable & Searchable
- Socially Sensitive and Aware
- Content Rich
- Customer Collaborative
- Mobile Convenient